Return Letter Template

(For customers to use when mailing back their Hydra Certificate and written letter)

Dear Carbon Copy,

I am returning my Product and request that you review my case under your Returns & Exchanges Policy.

1. My details

• Full name:
• Email:
• Phone / WhatsApp (optional):
• Order number:
• Date of purchase (if known):
• Name printed on Hydra Certificate:
• Hydra Certificate number / code (if shown):

2. Items I am writing about

Please list the relevant products from my order:

• Product name(s):
• Quantity:

3. My reason for return

Please describe clearly what went wrong and why you are requesting a return or exchange.

(For example: defect noticed, issue with delivery, discrepancy between what was ordered and what was received, or other concerns.)

[Write your explanation here. The more specific you are, the easier it is for your team to review my case fairly.]

4. When I noticed the issue

• Date I received the parcel:
• Date I first noticed the issue:

If there was courier damage or a delivery problem, please note any photos taken, damaged packaging, or claims filed with the courier or insurer.

5. How I am returning the Hydra Certificate

• I have enclosed the original Hydra Certificate with this letter.
• I understand that the certificate and this written letter are required for my request to be considered.

6. What I am requesting

Please indicate what outcome you are asking for (one order is eligible for only one return or exchange transaction):

• ☐ Replacement of the affected product(s)
• ☐ Refund for the affected product(s)
• ☐ Other (please specify):

[Write what resolution you believe would be fair in this situation.]

7. Confirmation

I confirm that the information in this letter is accurate to the best of my knowledge, and that I am making this request in good faith and in line with your Returns & Exchanges Policy.

Signature: 

Name:

Date: